Ryan's Pet Supplies

I’ve always had great transactions in the past with Ryan’s but this last one left a sour taste in my mouth and makes me hesitate to ever order grooming equipment from them again. Ordered some cordless clippers from them as my current set of corded ones are struggling to function and I know Ryan’s shipping has always been fast for me. They were delayed from a snowstorm but still arrived within the week. When I finally got them, I opened the box to find the 10 blade missing and the cord and instructions kind of awkwardly shoved inside. Upon inspecting the clippers they had dog hair jammed all into the housing and blade lever. Definitely used. I attempted to charge them and they work plugged in but do not charge or hold a charge. Either someone swapped their broken pair for a new one and returned them and no one at Ryan’s inspected the return, or they’re straight up stocking used items and selling them as new. Either way, I’m out a set of clippers and hoping my old set can hang on until I can find another replacement as now these are out of stock at Ryans and they could only offer to refund me. The customer service rep I spoke to was great in terms of getting me a return label and initiating the refund process at least. But I’m very alarmed to recieve obviously used equipment and will likely no longer be buying shears, stripping knives or clipper gear from them.

Beware dealing with this company. They sell paw brothers which is complete garbage. Welds broke on tub. Been trying to return item and seems like they don’t want to help with the return. Found out by one of their representatives that the item was discontinued. Look at the recent reviews. At one point this was a great company.

If I could give 0 stars I would. I’m 58 years old, and this is the worst customer service I have seen in my life. I purchased a product online, and received my confirmation email with a link to check order status. The link doesn’t work, so I called. To make a long story short, I have called 7 times. I have been told the only person that can help wasn’t there and was given a specific time to call them back. When I called them back at the time I was given I was told they would be there at another time and to call back then which I did but was told the same thing yet again. I was hung up on once, put on hold for a half hour once, told someone would call me back two times which never happened. They have my money, and appear to have no intention of sending the product, or returning my money.

Ordered cordless clippers and extra replacement battery…. Never was delivered then I contact them and make a claim with ups. They send a replacement and the extra battery isn’t in the box. Called Ryan’s and they said oh that’s out of stock. How is that out of stock when I already paid for it?! I’ve used Ryan’s pet supply since I became a groomer in 2008 and never had trouble with them until now and I’m extremely disappointed the lack of communication I’ve received through this process. And once I get my extra battery I will have to find another place to buy my grooming supplies.

Bought a table at the Hershey expo I spent over a thousand dollars on this table…. they told me to wait 2 weeks to receive a call for the table to be delivered. I waited 3 weeks and never received a call I called and they told me that The table was never in stock and I was misinformed at the expo and it would be 4 or 5 weeks to reorder my table. They were very unapologetic after taking a thousand and never said a word that I was never going to receive my table. They told me to wait 4 days for my refund and its going on 8 days and I don't have my money. When I asked for a manager they told me that he doesn't take calls from customers. But that's fine he doesn't have to take my money again either. :)